Shipping policy

Shipping Policy

Last updated: 27 October 2026

DAVINDER SINGH dispatches smart watches, fitness bands and dual-alarm digital clocks from Outram, Otago. This policy explains processing times, delivery estimates, tracking and what happens if a parcel is delayed or damaged.

Order processing

Orders are processed on business days, Monday to Friday, excluding New Zealand public holidays. Most orders are packed and handed to the courier within 1–2 business days. Orders placed after 2:00 p.m. New Zealand time may be processed on the next business day. In busy periods processing can take up to 3 business days, and we email you if there is a material delay.

Delivery estimates

New Zealand, urban addresses: 1–3 business days after dispatch.
New Zealand, rural delivery: 2–5 business days after dispatch.
Australia: 5–10 business days after dispatch, where shipping is available at checkout.
Other destinations: 7–14 business days after dispatch, where shipping is available at checkout.

These are estimates, not guaranteed dates. Courier delays, severe weather and holiday periods can add time.

Shipping rates and destinations

Available destinations and shipping rates are calculated at checkout from the delivery address, parcel weight and selected service. The total shipping charge is shown before you pay. We do not ship to PO boxes where the courier cannot provide tracking.

Tracking

When your order is dispatched we email a confirmation with a tracking number and a link to the courier's tracking page. The first scan can take up to 24 hours to appear. If tracking has not updated for more than 5 business days, contact us and we will open an enquiry with the courier.

Prices, GST and duties

All prices on this website are shown in US dollars (USD). Your card issuer applies its own exchange rate at the time of payment, so the amount on your statement can differ slightly from the USD total. New Zealand GST and any customs or import charges are calculated and shown at checkout where they apply. For deliveries outside New Zealand, import duties and taxes may be charged by the destination country and are the responsibility of the recipient.

Incorrect address

Please check your delivery address before ordering. Contact us immediately if it needs to change; we can usually amend an address before dispatch. If a parcel comes back to us because the address was incorrect or delivery was refused, we will contact you to arrange reshipment. Additional shipping charges may apply.

Lost or damaged parcels

If a parcel arrives damaged, keep the packaging and photograph the damage before opening it further. If tracking shows delivery but the parcel is missing, check with neighbours and the local courier depot first, then contact us within 7 days of the expected delivery date. We will open a courier investigation and, where appropriate, send a replacement or issue a refund.